Purchasing Policy

Summary

***Please read all of this Privacy Policy as well as the Terms and Conditions very carefully prior to commencing use of this web site and on each and every occasion that you use this web site in the future to check for updates.

CHRISTMAS DELIVERY

With a view towards ensuring we can manage your order requirement efficiently over the 2011 Christmas and New Year period we are proposing the following working schedule.

Friday 23rd December:

Open - Business as usual

Saturday 24th December: CLOSED - Christmas Eve

Sunday 25th December: CLOSED - Christmas Day

Monday 26th December CLOSED - Boxing Day

Tuesday 27th December CLOSED - UK Public Holiday

Wednesday 28th – Thursday 29th - Friday 30th December:

Open - Business as usual

Saturday 31st December: CLOSED - New Years Eve

Sunday 1st January 2012: CLOSED - New Years Day – UK Holiday

Monday 2nd January 2012: CLOSED - UK Bank Holiday

Closed

Tuesday 3rd January 2012:

Open -Business as usual

Incos Ltd. processes personal information only in strict compliance with the Data Protection Act 1998 (as amended), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other associated data protection legislation. Any personal information provided or gathered via this web site is controlled primarily by Incos Ltd..

This privacy policy sets out how Incos Ltd. uses and protects any information that you give Incos Ltd. when you use this website.

Your visiting this web site constitutes acceptance of and consent to the practices set out in this Privacy Policy. If you do not agree with any of the terms as set out in this Privacy Policy then you should cease using this web site immediately.

Incos Ltd. reserves the rights to change this Privacy Policy at any time by posting an updated version on the web site. The date that the web site was last updated is shown below. Your continued use of this site after an updated version is posted constitutes your acceptance of and consent to the practices set out in this Privacy Policy as modified.

This policy is effective from May, 2007 and was last updated September 2009.

Incos Ltd. is committed to ensuring that our site visitors' and our customers' privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will not disclose information about our customers to third parties except with your permission to do so, and where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling.

What we collect

The only information that is collected automatically when you access this web site is the IP address of the computer that you are using. For more information on IP addresses, please see below.

We may collect the following information:

1. Name

2. Contact information, postal address and email address

3. Demographic information such as age, post code, preferences and interests

4. Credit Card details, if you are making a purchase online

5. Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.

2. We may use the information to improve our products and services.

3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

As the Internet is a global network, there may be instances when your personal data travels across international borders. This may include transfers outside the EU and the EEA. If you do voluntarily input any personal information via this web site or send correspondence, then in doing so you are authorising Incos Limited to transfer your personal data in this way.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Communication & Marketing

If you have made a purchase from our online store we may occasionally update you on our latest products, news and special offers via e-mail, post &/or telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you sign-up to sofragrance.com.

All members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Account' on the sofragrance.com website. You can access 'Your Account' and "Edit Account" once you register and login. Or click on the "unsubscribe" link in any email communications which we might send you.

What are Cookies?

Like many web sites, this web site does use cookies. This enables Incos Ltd. to provide you with a more personalised service.

A cookie is a small information file that is sent to your computer and is stored on your hard drive. The information that the cookie holds will typically consist of the domain name of where the cookie came from, how long the cookie will remain on your computer before it expires and a unique value assigned to the cookie which is made up of a randomly generated number. A Cookie may also contain your "log in" information that will allow you to log in automatically when visiting the web site. Cookies are not computer programs, they cannot read any information from your hard drive and they do not disseminate viruses.

You can set your web browser to reject cookies, though please be aware that the sofragrance.com web site may not function correctly if you do this.

For more information about cookies, including how to disable them, please go to www.allaboutcookies.org.

Some of the web pages on the web site may contain "clear gifs" or "web beacons". These are used to count the number of users who access those pages and only collect information relating to the time, date and the page that was visited. They do not carry any personal information and are only used to track how effectively certain aspects of the web site are performing.

IP Addresses

The IP address of the computer you use to access this web site is automatically provided by your browser each time you view the web site. If you provide any personal information via this web site then the IP address of the computer you are using at the time you provide this information will be stored by Incos Ltd. IP addresses may be used by Incos Ltd. for various reasons, including but not limited to differentiating between users from different geographical locations or to help with technical problems that may relate to certain groups of IP addresses.

How secure is my Personal Information?

The security of your personal information is very important to Incos Ltd. and we take all steps it deems reasonably necessary to ensure such security. However, the transmission of data over Internet cannot be guaranteed to be completely secure and failsafe. As such, Incos Ltd. is not able to warrant or guarantee the complete security of any personal information that you provide and it is important that you are aware that providing any such information is done so entirely at your own risk.

The most important thing:

Please remember, Incos Ltd. will always keep your data secure and never share it with third parties without your consent. We take privacy seriously.

Incos Ltd. is the data controller for the purpose of the Data Protection Act 1998 (the Act).

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact customer services who will be delighted to answer any questions you may have via email.