Delivery

1. How much will it cost to deliver my products?
2. Do you ship outside the UK?
3. How long should I have to wait for my delivery?
4. Items not received?

topHow much will it cost to deliver my products?

Postage and packing charges for deliveries within the UK are charged at £3.00 for orders under £30.00. For orders £30.00 and over delivery is free.

All postage and packing charges are charged per order, not per item. Delivery costs will be confirmed at the checkout stage.

Please note that we only ever charge per delivery and NOT per item.

For orders over a certain amount, additional proof of ID may be required. Whilst this process may cause some inconvenience, it is in place to prevent potential fraud and avoid unnecessary stress to our customers. We also reserve the right to deny orders which we suspect to be fraudulent in nature.

topDo you ship outside the UK?

No, not at the present time, however, we will soon!

topHow long should I have to wait for my delivery?

We try our best to get all orders placed on a weekday before 3.30pm out as soon as possilbe.

Orders to a UK address are then sent via 1st class post which takes 1 to 3 working days. Get your orders in before the Christmas rush to avoid any delays. Orders over 2kg will be sent via courior, please make sure there is someone at the given address to sign for it. After 2 attempts of delivery it will be returned to the warehouse.

Adverse Weather Delivery Update

Whilst the majority of our parcels are delivered on time, in some parts of the country that are affected by severe snow or ice, we will having difficulties getting through to deliver orders. This will result in some delays. We are sorry if you are caused any inconvenience, and we would like to reassure you that we will do all we can to get your order to you as soon as possible.

topItems not received?

It is the customers responsibility to enter the correct address and contact information. Incos Limited can not be held responsible for items not received where the information supplied was not correct. The address must be a UK address with a full correct post code.

We always try to ensure that your goods are delivered on time. However, sometimes they are delayed by factors beyond our control.

An item is not classified as "Lost" by Royal Mail until it has been missing for 15 working days. For Special Delivery items the period is 15 working days and for international items it is 30 working days. If you still haven't received them after this time period, please contact our customer services team via our Contact Us page.