Most Common FAQ's

1. How much will it cost to deliver my products?
2. How long should I have to wait for my delivery?
3. Items not received?
4. Can I return my item(s)?
5. Can I get a refund?

topHow much will it cost to deliver my products?

Postage and packing charges for deliveries within the UK are charged at £3.00 for orders under £15.00. For orders £15.00 and over get free of delivery, packing charges apply..

All postage and packing charges are charged per order, not per item. Delivery costs will be confirmed at the checkout stage.

Please note that we only ever charge per delivery and NOT per item.

For orders over a certain amount, additional proof of ID may be required. Whilst this process may cause some inconvenience, it is in place to prevent potential fraud and avoid unnecessary stress to our customers. We also reserve the right to deny orders which we suspect to be fraudulent in nature.

topHow long should I have to wait for my delivery?

We try our best to get all orders placed on a weekday before 3pm out that day.

Orders to a UK address are then sent via 1st class post which takes 1 to 3 working days. Get your orders in before the Christmas rush to avoid any delays.

topItems not received?

It is the customers responsibility to enter the correct address and contact information. Incos Limited can not be held responsible for items not received where the information supplied was not correct.

We always try to ensure that your goods are delivered on time. However, sometimes they are delayed by factors beyond our control.

An item is not classified as "Lost" by Royal Mail until it has been missing for 15 working days. For Special Delivery items the period is 15 working days and for international items it is 30 working days. If you still haven't received them after this time period, please contact our customer services team via our Contact Us page.

topCan I return my item(s)?

If you are not delighted with your purchase, please contact our customer care team via our contact us page.

Be sure to include your order number and as much information on the items purchased as possible and we endeavour to respond to your email within 7 working days.

topCan I get a refund?

Clothing can be refunded on the So...? Fragrance website. All other goods can only be returned if they are faulty. To contact our customer sales team, go to the Contact Us link located at the bottom of the site.